Frequently Asked Questions
Everything you need to know about your ALOHAS experience.
How does the on-demand production model work?
To promote sustainability and reduce waste, we offer a pre-order system where you can purchase upcoming collections at a discount before they are produced.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all original packaging and tags attached.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to follow your package's journey.
What materials do you use for your products?
We prioritize high-quality, sustainable materials, including LWG-certified leather and vegan alternatives, all handcrafted by local artisans in Spain.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna for flexible financing.